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Simple and honest trading bonuses and cashbacks is something we pride ourselves on.

There are no high turnover requirements designed to trick traders. You only need to trade the bonus funds 1 times and the funds are yours to keep (including any profits made on these trades).

If you still wish to remove or cancel the cashback on your account, please contact support.

Cashback bonuses must be redeemed before you are able to withdraw. To redeem you must trade the cashback amount 1 times. You will also receive any profits made of those trades.

For further information on how cashback and bonuses work, please see the Zentrader Rewards page.

The Zentrader Rewards system has been designed for active traders. Cashbacks are based upon trading volume and are awarded monthly.

For any first deposit cashback bonus offers, please see our blog article on this topic.

For complete details on the Zentrader Rewards program, please see the Zentrader Rewards page.

To reactivate your trading account, please submit a ticket or get in touch with our customer support team via live chat or phone.

To close your trading account, please ensure your balance is zero then contact our customer support team via email to request closure.

Please note that if you proceed with account closure, all balances below $ / € / £50, ¥5000 or Rp500,000 will be forfeit.

We are a global broker with clients from many countries around the world. To see if we are able to accept residents of your country, please check the drop-down box on the registration form.

Due to regulatory reasons, we are not able to accept clients from the United States, Australia, China, Hong Kong, Estonia, Israel, Iran, North Korea, Palestine, Sudan, Syria or the Russian Federation.

This above list may not be complete and is subject to change.

If you are having problems uploading your documents, please send from your registered email address to support@zentrader.com.

We can also accept ID submissions via live chat in PNG, JPG and PDF file formats.

You can reset the password for your account here.

If you are still having problems logging in, we recommend clearing all browser cache, history and restarting before trying again.

You can contact us via support@zentrader.com with email change requests.

Please include your new email address and also an additional ID document that we do not currently have on file.

If you do not have access to your previous email address, please also include your full name, date of birth and registered residential address.

While there are no sign-up requirements to access our demo platform, traders are required to register and submit their ID documents to register a live account.

For detailed requirements on what documents we need, please see our ID requirements page.

The time it takes to receive withdrawals is dependent on the method chosen.

We process withdrawals daily (Monday – Friday), for many methods such as local bank transfer (IDR & JPY), cryptocurrencies and e-wallets, funds will be received instantly once processed. For other methods such as international bank transfer it may take 1-3 business days.

Minimum withdrawal is $ / € / £50, ¥5000 or Rp500,000

Maximum withdrawal is sometimes limited per day depending on the method chosen. Full details are included on the withdrawal page in the Zentrader Dashboard.

Most of the deposit methods we offer at Zentrader (credit cards, local bank transfer and e-wallets) are processed automatically and should be reflected in your account immediately (max. 15 minutes).

Cryptocurrency deposits (Bitcoin) require 3 network confirmations, which is typically around 30 minutes.

If your account has not been credited within these time-frames, please get in contact with our support team.

Minimum deposit amounts are:
$ / € / £50
¥5000
Rp500,000

Maximum deposit amounts are:
$ / € / £ 50,000 / day
¥5,000,000 / day
Rp500,000,000 / day

The trading platform uses the timezone set by your PC or mobile device’s clock.

It is not possible to change the timezone manually.

Minimum and maximum trade sizes are as follows:

Minimum $ / € / £ 5 or ¥ 500
Maximum $ / € / £ 1000 or ¥100,000

Please note that these listed maximums are “per click” and that maximum position per option and per account are up to $ / € / £ 50,000 or ¥ 5,000,000.

Trade limits may change from time to time based upon market conditions and on Saturday and Sunday due to lower market liquidity.

Position size limits may also be lower during Saturday and Sunday.

In some instances trades will not execute on the first attempt, this is known as a “rejection” or “reject” in the business. It occurs when the market price has changed by the time the requested price has reached the pricing server.

This is commonly caused by network latency, poor quality internet connection or in extremely volatile market conditions.

The Zentrader platform uses an independent institutional grade price feed to price all assets.

For further information regarding price feed providers, please see the Trading Conditions page.

Market opening and closing times vary for each asset (e.g. forex, stocks, commodities) and can change due to daylight saving (DST) and national holidays.

For a complete list of times, please see the Trading Schedule.

On the Zentrader platform, trades which close at the same price as the entry strike (i.e. a tie) are considered losing or out-of-the-money trades.

While this may differ from some other platforms, in comparison Zentrader generally offers higher payouts and more assets than most of our competitors.

We currently offer two types of options on the Zentrader platform, Classic and On Demand. The differences are as follows:

Classic – the Classic option types run on a fixed time schedule (15 min, 30min, 1 hour, 2 hours, 4 hours and 8 hours). Traders may enter and exit the option at any time up until the no-trading point just before expiry (usually 2 minutes).

On Demand – the countdown of the selected timeframe (30 sec, 60 sec, 3 min or 5 min) begins when the trade is entered into.

We offer a large variety of assets including currency pairs (forex), commodities, single stocks, cryptocurrencies and indices.

We are constantly adding more assets and welcome any suggestions. For a current list, please see the trading schedule.